Intelligenceyou can trust.
Voice and text agents that answerevery call your business misses.
ero handles 40% of their inbound call volume with VerticalAI.
Call outcomes
- 92%
- Calls resolved
- 94%
- Success rate
- 480 hrs
- Saved per month
Company scale
- 200+
- Brand partners
- 27M+
- Missions completed
- $5M
- Backed by EV3 + Animoca
Powering missions for BMW · Uber · Marvel · Lacoste · The North Face
Industries
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A caller reaches the agent for dispatch. Every call ends dispatched. Your team reviews and refines how it gets there.
See the 24/7 dispatcher01 · What it does
One agent for every conversation
One place for billing, support, bookings, and escalations. You write the rules. The agent answers the calls you’d otherwise miss at 2am, on weekends, during the lunch rush.
To your customer it sounds like your best staff member.
02 · Consistency
The same behaviour on every call
You draw every path the agent can take. It holds from call one to call ten thousand.
03 · Reviewable
Every call recorded and reviewable
Full transcripts, sentiment, and outcomes. Search everything your team has ever handled.
Flag a path in two clicks.
04 · Continuity
One conversation across voice, SMS and chat
When a call drops, the agent continues in SMS or web chat with the same context.
05 · Sovereignty
Built in Perth, hosted in Sydney
Everything stays in Australia. We comply with the Privacy Act and pass enterprise security review.
Sign a data processing agreement (DPA) with our team directly.
Security
Data residency and compliance
Everything at rest lives in Sydney on AWS ap‑southeast‑2. Australian‑held keys, Australian‑resident operations team, Australian data processing agreements on request.
Customers
- Voice agent
We're serving thousands of patrons a week, and every call that pulled someone off the floor mid-service used to cost us. Having the AI handle the courtesy bus bookings has taken that pressure right off, our team can stay focused on the guests in front of them, and we're actually optimising the bus run better than we were before.
- Build
Exceptional from start to finish. They were easy to work with, quickly understood my clinical needs, and delivered exactly the outcome I was after in around five hours of focused work.
Within a week of going live, the engagement had already paid for itself in hours saved.
- Workshop
The Vertical AI workshop was a turning point for us. By the day after the session, we were already realising significant velocity gains.
Since then, the impact has spread well beyond engineering: QA, support, and even management have all reshaped the way they work.
- Voice agents
Vertical AI completely transformed our customer service operations. Their intelligent voice agents handle complex inquiries with remarkable accuracy and warmth, freeing our team to focus on higher-value work.
Brian and the team are truly world-class, and deeply invested in our success.