Free 5-Day Dispatcher Build

We build and run your AI dispatcher, and you keep the A$2,490 build fee.

Ends in
--d--h--m--s
Claim my free build

The AI receptionist for Australian businesses

Voice agents that answer every call, 24/7, and take the booking. Your call data is stored in Australia.

Book a call
CallsMia ChenInbound call · 1m 48sOverviewTranscriptRecording

Stages

  1. Answered
  2. Understood
  3. Checked times
  4. Booked
  5. Text sent

Details

Service
Cut and colour
Stylist
Jess
Time
Thu 2:30 pm
Confirmation
SMS sent

Conversation

Can I get in with Jess this week?

Jess has Thursday at 2:30 or Friday at 10. Which suits you?

Thursday, thanks.

Caller

MCMia ChenReturning caller

Outcome

Booked

Thu 2:30 pm with Jess

Every call answered

The agent picks up day and night, weekends included, on your own number.

Jobs finished on the call

It books the appointment, sends the job or takes the order while the caller is still on the line.

Every call reviewed

Each call is recorded, transcribed and scored, and you can play any of them back.

Trusted by Australian businesses

  • ero
  • OPMS
  • Effortless Superhuman
  • The Mayfair Emerald

Industries we build for

One platform under every agent

  1. Call handling

    Answers in your business's name, puts callers through to your team when they ask, and takes a message when you're closed.

    • Transfers
    • Answering hours
    • Caller memory
    • SMS follow-up
  2. Testing and review

    Every call is recorded, transcribed and scored. Simulated callers test each change before it reaches a real customer.

    • Recordings
    • Transcripts
    • Call scoring
    • Test calls
  3. Hosted in Australia

    Agents run on servers in Sydney and your call data is stored there. Some speech providers are overseas, and our sub-processor list names each one.

    • Sydney hosting
    • Privacy Act
    • No training on your data
    • Data processing agreement

Feedback from the businesses we work with

  • We're serving thousands of patrons a week, and every call that pulled someone off the floor mid-service used to cost us. Having the AI handle the courtesy bus bookings has taken that pressure right off, our team can stay focused on the guests in front of them, and we're actually optimising the bus run better than we were before.

    The management teamMayfair Ridge Hotel
  • Exceptional from start to finish. They were easy to work with, quickly understood my clinical needs, and delivered exactly the outcome I was after in around five hours of focused work.

    Within a week of going live, the engagement had already paid for itself in hours saved.

    Stephen HooperFounder, Effortless Superhuman
  • The Vertical AI workshop was a turning point for us. By the day after the session, we were already realising significant velocity gains.

    Since then, the impact has spread well beyond engineering: QA, support, and even management have all reshaped the way they work.

    Tiiu TiisaarCEO, OPMS
  • Vertical AI completely transformed our customer service operations. Their intelligent voice agents handle complex inquiries with remarkable accuracy and warmth, freeing our team to focus on higher-value work.

    Brian and the team are truly world-class, and deeply invested in our success.

    Phil GeorgeFounder, Ero

Connected to the tools you already use

Case studies from Australian businesses

All case studies

Meet the team

  • Brian Foody

    Brian Foody

    CEO and Founder

    Brian has chased great customer service since his first job at fourteen, behind a butcher's counter, and later answered every support ticket himself as CTO of Bamboo. He started VerticalAI so every Australian business can pick up the phone like its best employee on their best day.

  • Jack Menzie

    Jack Menzie

    Founder

    Jack is obsessed with queues and can show you, in Erlang C, why one sick day in a four-person contact centre pushes the average wait from seconds to nearly two minutes. He co-founded VerticalAI so nobody spends their lunch break on hold.

  • Luke Halley

    Luke Halley

    Lead Engineer

    Luke measures conversations in milliseconds and will rebuild a voice pipeline to win back fifty of them. His own missed calls go to Daxter, an AI assistant running on the platform he built.

  • Leo McGill

    Leo McGill

    Software Engineer

    Leo wants software to feel like it is thinking alongside you, and spends his evenings prototyping interfaces where AI agents show their working live. He is the reason our pages move the way they do.

Get started

Tell us what your callers ring about, and we build and test the agent for you.