Industry
AI phone agents for retail
Handle order enquiries, returns, and product questions at scale. Give customers instant answers instead of hold music.
01 · Orders
Order Status
Callers provide an order number and get real-time tracking information from your e-commerce platform.
02 · Returns
Returns & Exchanges
Guide customers through the return process. Collect order details, reason for return, and generate return labels via API.
03 · Questions
Product Questions
Answer product questions from your knowledge base: specifications, availability, pricing, and compatibility.
04 · Stores
Store Information
Provide store hours, locations, and directions. Handle overflow calls during busy periods.
Compliance
Built for Australian retail & consumer
All data stored in Sydney. Integrates with Shopify, WooCommerce, and any e-commerce platform with a REST API.
- Sydney data residency
- Custom DPA
- APP-aligned
- Shopify-ready
Pricing
What this costs
Blended rate from $0.22 per minute. $20 in free credits on signup. No seat fees, no annual minimums.
See full pricingFAQ
Common questions
Yes. Use Tool Call nodes to query the Shopify API for order status, product information, and inventory levels during calls.
It can trigger a refund via API if your platform supports it — Shopify, WooCommerce, or a custom endpoint. You decide in the flow whether the agent processes it automatically or queues it for review.
The agent asks the caller to confirm the number, then checks once more. If it still returns nothing, it takes their name and email and logs the enquiry for your team.
The flow includes a transfer node. You configure which number or queue the caller goes to, and the agent hands off with a summary so the person who picks up doesn't start cold.
Put voice AI on your phones this week
$20 free credits. Build a retail & consumer flow, test it, publish it on a real Australian number.