Industry
AI phone agents for insurance
Automate claims lodgment, policy enquiries, and quote requests. Reduce call handling time while maintaining the human touch for complex claims.
01 · Claims
Claims Lodgment
Walk callers through the claims process step by step. Collect incident details, policy numbers, and supporting information.
02 · Policies
Policy Enquiries
Answer questions about coverage, premiums, and renewal dates by querying your policy management system.
03 · Quotes
Quote Requests
Collect the details needed for a quote (vehicle type, address, coverage level) and pass them to your quoting engine.
04 · Complaints
AFCA Complaint Handling
Route AFCA-related calls to the appropriate team with full context and complaint details captured.
Compliance
Built for Australian insurance
Designed for Australian insurance with AFCA complaint handling awareness. All data stored in Sydney. Custom compliance terms available.
- Sydney data residency
- Custom DPA
- APP-aligned
- AFCA-aware
Pricing
What this costs
Blended rate from $0.22 per minute. $20 in free credits on signup. No seat fees, no annual minimums.
See full pricingFAQ
Common questions
The agent handles initial intake and data collection. Complex claims are transferred to a human adjuster with full context from the call.
The agent captures the statement verbatim in the transcript and flags it in the claim record passed to your adjuster. It doesn't interpret or advise the caller — that decision stays with your team.
Yes. The flow editor lets you change questions, reorder steps, and add new fields yourself. Changes go live the next time you publish.
It reads back the excess from your policy system and offers to transfer the caller to your dispute team. The transfer carries the full transcript so the agent who picks up has context.
Put voice AI on your phones this week
$20 free credits. Build a insurance flow, test it, publish it on a real Australian number.