Case study · Cliniko AI automation
Effortless Superhuman
60 minutes of patient onboarding, replaced by one sentence
A Perth functional medicine practice went from an hour of manual intake per patient to five minutes of reading and approving.
The practice
Effortless Superhuman
A physiotherapy and functional medicine practice in West Perth, Western Australia. Director Stephen Hooper combines physiotherapy, functional medicine, and CHEK holistic lifestyle coaching. He runs complex patient cases that pull together DNA reports, gut microbiome panels, blood work, radiology, and intake histories into one clinical picture.
The practice runs on Cliniko, the Australian-built practice-management platform that allied health clinics across Australia, New Zealand, and the UK rely on.
01 · The problem
The clinical thinking was the easy part
Every new patient triggered the same manual loop: download documents from Cliniko, upload them somewhere else, reframe the analysis, copy outputs into Word, hyperlink supplements, then keep formatting the document until it looked right. Functional medicine practitioners know this bottleneck. Integrative doctors and naturopaths do too. The thinking takes twenty minutes; the typing takes an hour.
Stephen wanted his hour for clinical thinking: spotting the upstream cause, designing the protocol that works. Most of it went to document plumbing instead.
02 · What we built
One sentence in. Finished documents out.
We spent a day with Stephen and built a system around his clinical thinking. The stack: Claude Opus, a custom Claude Skill, a Cliniko MCP integration, and the clinical rules from his own practice.
Now he types a patient name. The system pulls the records from Cliniko, runs the analysis in his structure, and produces finished Word documents on his laptop: executive summary, treatment protocol, meal plan, and supplement plan with live purchase links.
One build day
Two human sign-offs
The practitioner controls it
03 · The shift
Less typing, same clinical work
The clinical thinking, judgement, and final accountability stayed with the practitioner. The AI handles the mechanical work: DNA report analysis, gut microbiome interpretation, blood work cross-referencing, treatment protocol generation. Each document comes back in Stephen's voice, against his rules, and waits for his sign-off before it leaves his laptop.
Two reviews per patient before anything reaches them. Both done by Stephen, on his own device.
04 · Who built this
Vertical AI
We're an AI automation agency in Perth, Western Australia. We build AI systems for allied health clinics, functional medicine practices, and integrative healthcare providers, connecting straight into Cliniko and the rest of the tools the practice already runs on.
Every build starts with the practitioner's clinical thinking rather than a template. If your practice has the same problem Stephen had, book a workshop and we'll show you what this looks like for your workflow.
FAQ
Common questions
Questions we hear from practice owners and allied health professionals. Book a workshop if you don't see yours here.
The practitioner types a patient name. The system pulls the records from Cliniko, runs the clinical analysis, and produces finished documents on the practitioner's device. The practitioner reviews the work and signs off twice before anything reaches the patient.
Yes. Claude Opus reads and cross-references DNA, gut microbiome, bloods, and radiology in the same pass, then produces an integrated clinical picture.
Two human-in-the-loop checkpoints. The practitioner signs off before anything leaves their device. Clinical judgement stays with the practitioner; the AI handles the mechanical work.
Yes. The practitioner describes the change in plain English. Day-to-day adjustments need no code editor and no developer.
The Effortless Superhuman build took one day, with the practitioner in the room. The system saw real patients the following week.
Yes. The system connects directly to Cliniko and pulls patient records and attached documents without the practitioner downloading anything by hand. Cliniko runs in allied health practices across Australia, New Zealand, the UK, and beyond.
No. Vertical AI is a Perth-based AI agency, but the build and support process runs remotely. We work with allied health clinics and functional medicine practices across Australia and internationally.
Your practice has the same problem
If your team spends more time on document plumbing than on clinical thinking, we should talk.