Feature
Handle phone menus automatically
When your agent needs to call another system that has an IVR menu, it can navigate the menu programmatically: pressing digits, listening for prompts, and routing through automated systems.
01 · DTMF
DTMF Tone Generation
The agent sends DTMF tones to navigate phone menus. Press 1 for billing, press 2 for support. The agent handles it.
02 · Prompts
Prompt Detection
Listens for IVR prompts and responds appropriately. Handles hold music, recorded messages, and menu options.
03 · Retrieval
Information Retrieval
Navigate an IVR to retrieve information (account balance, order status) and relay it back to the caller.
Setup
How it works
Define the IVR path
Map out the menu options you need to navigate. Configure which digits to press at each prompt.
Bridge to the IVR
The agent dials the target IVR system while keeping the original caller on hold.
Extract and relay
The agent listens for the information it needs, then returns to the caller with the answer.
FAQ
Common questions
Yes. Configure a sequence of DTMF inputs with delays between each. The agent waits for prompts before pressing the next digit.
Try Navigate IVR in under an hour
$20 free credits. No card required. Test it on a real Australian number.