Use case
Handle support calls without the queue
Resolve routine enquiries instantly. Collect details for complex issues. Transfer to a human when it matters. No hold music required.
01 · Instant
Instant Resolution
Common questions answered immediately from your knowledge base: account status, business hours, return policies.
02 · Escalation
Smart Escalation
When the agent can't resolve the issue, it transfers to your team with full context. No repeated explanations.
03 · Coverage
24/7 Coverage
Calls answered at 2am, on weekends, on public holidays. Your team picks up where the agent leaves off the next morning.
Setup
How it works
Build your support flow
Map common enquiry types as conversation nodes. Add knowledge base search for FAQ-style questions.
Connect your systems
Use Tool Call nodes to query your CRM, ticketing system, or order database during calls.
Set escalation rules
Define when to transfer: frustrated callers, complex issues, VIP accounts. The agent hands off with context.
Launch and monitor
Publish the flow, assign a phone number, and review transcripts to continuously improve.
Pricing
What this costs
Blended rate of roughly $0.04 per minute on Australian numbers. No subscription, no seat fees. $20 in free credits to start.
FAQ
Common questions
The agent is patient by design. It never gets flustered. For genuinely frustrated callers, configurable escalation rules transfer to a human with full context.
The agent says it doesn't know and offers to transfer to a team member. It never makes up answers.
Other use cases
Keep exploring
Try it this week
$20 free credits. Test customer support on your own questions before you publish.