Use case
Resolve L1 tickets before they reach your team
Guide users through common fixes, create tickets for what can't be resolved, and escalate to L2 with full context.
01 · Fixes
Common Fix Resolution
Password resets, VPN issues, printer problems. The agent walks users through standard fixes step by step.
02 · Tickets
Ticket Creation
When the agent can't resolve the issue, it creates a ticket in your ITSM system with all the details collected during the call.
03 · Escalation
Escalation with Context
L2 engineers get the full conversation transcript, steps already tried, and error details. No starting from scratch.
Setup
How it works
Map common issues
Build flows for your top 10 most common IT issues. Each flow walks the user through the resolution steps.
Connect your ITSM
Use Tool Call nodes to create and update tickets in ServiceNow, Jira Service Management, or your system.
Define escalation paths
Configure when to escalate: after failed troubleshooting, for specific issue types, or on user request.
Pricing
What this costs
Blended rate of roughly $0.04 per minute on Australian numbers. No subscription, no seat fees. $20 in free credits to start.
FAQ
Common questions
Yes, if your identity provider has a REST API for password resets. The agent verifies the user's identity, triggers the reset, and confirms completion.
Other use cases
Keep exploring
Try it this week
$20 free credits. Test it helpdesk on your own questions before you publish.